At Esthetique Twinsanity Medical Spa, your satisfaction is our top priority. If for any reason you are unhappy with your purchase, please contact our customer service at twinsanityesthetique@gmail. com. Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Please read the procedure below. Refunds may not be issued if returns are not shipped properly.

Free shipping on all orders within Canada

*All orders are shipped standard or expedited through Canada Post

*Orders are shipped within 1-3 business days. *Orders are processed and shipped on business days only, Mondays through Fridays, excluding weekends and select holidays.

*Shipping can take 1-14 business days depending on location.

*If we can’t fulfil your order you will be notified within 24 hours

*If parcel is returned by Post Canada, additional fees may apply if reshipping is requested.